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Shipping Policy

 

Orders are shipped via UPS Ground.  

 
In most cases, your order will be shipped the same day when received by 1 pm (EST). 
 
We have great service from UPS, however, sometimes shipping damage can occur. It is extremely important to inspect and note any damage that
might be suspect. Holes, dents, crushed or torn box, or any other circumstances about the delivery should be noted on the form the driver gives you
to sign accepting delivery. These notations will allow us to make a claim for shipping damage on your behalf. Failure to do so makes it extremely
difficult to make a claim. If there is shipping damage and you have noted it on the delivery form, call us at 1.973.373.0287 or email
to returns@patioflavor.com, and we will help you get the problem resolved.

Please see map below for estimated transit times:  

Service Map colors may vary due to differences in hardware and software. This map is a general representation of UPS Ground transit times.
 
 

 

               

 

 

 

 

 

 

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